Tecerra, Inc. continually strives to find individuals who have a passion for service and people. Whether starting your career or looking to move to the next step, Tecerra believes in developing talent to build a lasting career with each and every team member.
This is a permanent part-time position.
The catering supervisor is responsible for leading the hourly workforce to execute catering events. This role also has management accountabilities for discipline and team selection. This individual also ensures that the quality of the products and services provided to the customer meet or exceed standards.
Responsibilities:
- Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services.
- Follows established Parkhurst and client policies and procedures. Upholds standards.
- May assist in purchasing foods and supplies.
- Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management.
- Ensures practices and procedures comply with federal, state, and local regulatory requirements.
- Follows the human resource policies and procedures, Treats team members with fairness and respect.
- Has input into hiring, performance appraisal and discipline of staff under management oversight.
- Orients and trains staff. May be required to present inservice training programs.
- Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures.
- Serves as a role model for team members by maintaining standards for appearance, dress, attendance, and professional behavior.
- Enforces safety standards with team members. Reports safety problems to management.
- Ensures sanitation standards are enforced. Monitors cleaning procedures.
- Maintains morale on their shift through a sense of urgency, professionalism, and team building; resolves team member conflicts.
- May assist in the planning and execution, including food preparation of catered events in conjunction with other team members.
- May open and close the department. Demonstrates responsibility for department security.
- Performs hands-on tasks as required by the operation.
- Maintains a plan for self-development and professional growth.
- Serve and interact with our guests in a friendly, professional manner.
- Follow all service procedures according to Tecerra's catering manual.
- Ensure all rented items are separated for vendor pick-up.
- Follow cleaning schedule as provided by management, using “clean as you go” techniques.
- Maintain an open line of communication with management, informing them of products and supplies needed.
Qualifications & Requirements:
- Deep knowledge of current food trends and fine dining service standards.
- 1-2 years in the hospitality industry, including 1 year in catering management.
- Strong ability to supervise, schedule, train, and mentor team members.
- Exceptional ability to assess and fulfill client requirements.
- Competence in supervising food preparation, service, and clean-up.
- Familiarity with A/V equipment setup and breakdown for events.
- Superior leadership and organizational abilities with meticulous attention to detail.
- A proactive mindset with the ability to remain composed in high-pressure situations.
- Uphold the highest standards of integrity and ethical behavior.
- Exceptional abilities in client relations and customer service.
What We Offer:
- Flexible and supportive scheduling.
- Access to the Tecerra Leadership Institute, our career and personal development program.
- Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
- In addition to Tecerra's standard benefits offering, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.
Overall, Tecerra strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Tecerra's benefit offerings during the interview process.
Who we are:
At Tecerra, we strive to provide long-lasting memories for our clients and their guests in various industries including hospitality, entertainment, healthcare, and more. Our motto of Hospitality Reimagined allows us to embrace the talents of our team as we work toward our shared goal of providing those memorable experiences when clients and guests are served by our family of companies.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please reach out to our recruiting team.